Returns & Exchanges
At Bendigo Woollen Mills, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition.
Check Eligibility
Ensure your items are in their original condition, with all labels attached and wool skeins intact, within 30 days of the purchase date.
Complete Return Form
Fill out the returns form included with your original shipment, specifying whether you would like an exchange or a full refund.
Package and Post
Securely pack your items and send them back to our Bendigo mill via a tracked postal service to ensure safe delivery.
Processing and Refund
Once received and inspected by our team, we will process your refund or dispatch your exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing