Frequently Asked Questions
Everything you need to know about our premium Australian wool and knitwear.
Where is your wool sourced and manufactured?
We take pride in being Australia's largest spinning mill. All our wool is sourced from high-quality Australian fleece and processed at our historic mill in Bendigo, Victoria.
What are your shipping rates for domestic and international orders?
We offer flat-rate shipping across Australia and competitive international rates. Orders are typically dispatched within 2-3 business days via Australia Post.
Can I return yarn if the color isn't what I expected?
Yes, we offer a 30-day return policy for unused yarn in its original condition. Please note that dye lots may vary, so we recommend purchasing enough for your entire project at once.
How should I care for my woollen garments?
To maintain the longevity of your knitwear, we recommend a gentle hand wash in cool water using a specific wool detergent. Always dry flat in the shade and avoid tumble drying.
Do you offer wholesale pricing for designers?
While we primarily sell directly to consumers to keep prices low, we do offer bulk discounts on large orders. Please contact our customer service team for specific volume inquiries.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later services like Afterpay for your convenience.